{"status":true,"data":{"privacy_policy":"Privacy Policy

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Effective Date: 20-Aug-2026<\/div>
Last Updated: 20-Aug-2026<\/div>

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At 5 Farmers, your trust matters to us. We are committed to respecting your privacy and protecting the personal information you share with us while using the 5 Farmers mobile application (\u201cApp\u201d) and our related services.<\/div>

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This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and the choices available to you.<\/div>

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The 5 Farmers App is provided using the Milkwala white-label technology solution by Ruhiverse Technologies, which supports the technical operation and management of the application.<\/div>

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1. Information We Collect<\/div>

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When you use the 5 Farmers App, we may collect information necessary to provide our products and services, including:<\/div>

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Personal Information: Name, mobile number, email address and other account information.<\/div>
Delivery Information: Delivery address and location details required to fulfil your orders.<\/div>
Order Information: Products purchased, subscriptions, quantities, delivery preferences and order history.<\/div>
Transaction Information: Payment status, transaction references, refunds and related payment information.<\/div>
Device & Usage Information: Device type, operating system, App activity and technical information necessary for security and performance.<\/div>
Communications: Information you provide when contacting customer support, submitting feedback or communicating with us.<\/div>

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We collect only information that is reasonably necessary to provide and improve our services.<\/div>

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2. How We Use Your Information<\/div>

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We may use your information to:<\/div>

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Create and manage your 5 Farmers account.<\/div>
Process and fulfil your orders and subscriptions.<\/div>
Deliver products to your selected address.<\/div>
Process payments and refunds.<\/div>
Send OTPs and verify your account.<\/div>
Provide order, payment and delivery updates.<\/div>
Manage recurring or subscription-based deliveries.<\/div>
Respond to customer service requests.<\/div>
Improve our products, services and App experience.<\/div>
Maintain the security and reliability of our services.<\/div>
Prevent fraudulent or unauthorized activity.<\/div>
Comply with applicable legal and regulatory requirements.<\/div>

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With your consent or where otherwise permitted, we may also send you information about new products, offers and promotions. You may opt out of promotional communications at any time.<\/div>

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3. Technology & Service Providers<\/div>

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The 5 Farmers App operates using third-party technology and service providers that help us deliver our services.<\/div>

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Our white-label technology platform supports the technical operation of the App. The underlying proposal also provides for services and integrations such as application management and WhatsApp Business functionality.<\/div>
Where necessary, authorized service providers may process limited personal information on our behalf to provide services such as:<\/div>

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App operation and technical support<\/div>
Cloud hosting and infrastructure<\/div>
Payment processing<\/div>
OTP and SMS services<\/div>
WhatsApp communications<\/div>
Notifications<\/div>
Delivery and logistics<\/div>
Customer support<\/div>
Analytics and performance monitoring<\/div>

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We expect service providers handling personal information on our behalf to use it only for legitimate service-related purposes and to maintain appropriate privacy and security safeguards.<\/div>

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4. Payments<\/div>

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Payments made through the 5 Farmers App may be processed through authorized third-party payment service providers.<\/div>

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Sensitive authentication information such as your UPI PIN, card PIN, CVV or banking password should be entered only through the relevant authorized payment interface.<\/div>

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Payment providers may collect and process information according to their own privacy policies and applicable regulations.<\/div>

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5. Location Information<\/div>

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If you provide permission for location access, we may use your location information to:<\/div>

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Determine whether delivery is available in your area.<\/div>
Identify or confirm your delivery location.<\/div>
Improve delivery accuracy.<\/div>
Provide location-based features within the App.<\/div>

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You can enable or disable location permissions through your device settings.<\/div>

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6. Communications<\/div>

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We may communicate with you through SMS, phone, WhatsApp, push notifications, email or other available channels for purposes such as account verification, OTPs, order confirmations, payment updates, delivery information and customer support.<\/div>

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The white-label solution supports WhatsApp Business API functionality, including message templates.<\/div>

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Promotional communications will be handled according to your preferences and applicable requirements.<\/div>

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7. How We Share Information<\/div>

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5 Farmers does not sell or rent your personal information.<\/div>

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We may share information only when reasonably necessary with authorized service providers involved in operating the App and fulfilling your orders.<\/div>

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We may also disclose information:<\/div>

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When required by applicable law or a lawful government request.<\/div>
To protect the rights, safety and security of our customers, business or services.<\/div>
In connection with a business restructuring, merger or transfer, subject to applicable privacy requirements.<\/div>
8. Data Security<\/div>

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We take reasonable technical, administrative and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.<\/div>

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We also expect our authorized technology and service providers to maintain appropriate security safeguards.<\/div>

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However, no internet transmission or electronic storage system can be guaranteed to be completely secure.<\/div>

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Never share your OTP, UPI PIN, banking password or other confidential authentication credentials with anyone claiming to represent 5 Farmers.<\/div>

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9. Data Retention<\/div>

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We retain personal information only for as long as reasonably necessary to:<\/div>

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Provide our services.<\/div>
Maintain order and transaction records.<\/div>
Resolve customer queries or disputes.<\/div>
Prevent fraud and misuse.<\/div>
Meet accounting, legal and regulatory requirements.<\/div>

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When information is no longer required, we may delete or anonymize it in accordance with applicable requirements.<\/div>

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10. Your Privacy Choices<\/div>

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Subject to applicable law and available App functionality, you may request to:<\/div>

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Access your personal information.<\/div>
Correct or update your information.<\/div>
Change certain communication preferences.<\/div>
Withdraw permissions such as location access.<\/div>
Request deletion of your account and associated personal information.<\/div>
Raise a concern about how your personal information is handled.<\/div>

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Certain information may be retained even after account deletion where required for legal, regulatory, accounting, fraud-prevention or dispute-resolution purposes.<\/div>

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11. Account Deletion<\/div>

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If you wish to delete your 5 Farmers account, you may use the account deletion option available within the App, if provided, or contact us using the details below.<\/div>

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Once we receive and verify your request, we will process it in accordance with applicable requirements, subject to any information we are legally required or permitted to retain.<\/div>

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12. Children's Privacy<\/div>

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Our services are intended for individuals who are legally capable of placing orders and making purchases.<\/div>

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We do not knowingly collect personal information from children where parental or guardian consent would be required by applicable law.<\/div>

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13. Third-Party Links & Services<\/div>

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The App may contain links to or integrations with third-party services, including payment, communication or other service providers.<\/div>

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When you interact directly with a third-party service, its own privacy policy and terms may apply. We encourage you to review those policies before providing personal information.<\/div>

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14. Changes to This Privacy Policy<\/div>

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We may update this Privacy Policy from time to time to reflect changes in our services, App functionality, technology, legal requirements or privacy practices.<\/div>

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When we make material changes, we may notify you through the App or another appropriate communication method.<\/div>

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The latest version of this Privacy Policy will always display its Last Updated date.<\/div>

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15. Contact Us<\/div>

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If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact:<\/div>

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5 Farmers<\/div>
Customer Support: <\/div>
Email: 5farmers.agroproducts@gmail.com<\/div>
Address: FLAT NO 307, MAR RESIDENCY, ANNOJIGUDA, POCHARAM, MEDCHAL MALKAJGIRI, HYDERABAD, 500088-TS<\/div>

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Our Privacy Commitment<\/div>

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At 5 Farmers, trust does not end with the products we deliver. We are committed to treating your personal information with the same care, responsibility and transparency that we bring to serving your family.<\/div>

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5 Farmers \u2014 From Trusted Farms to Families.<\/div>"},"message":"Data retrieved."}